Auckland One Rail

We proudly operate Auckland’s Metro Rail Network on behalf of Auckland Transport.
We look forward to welcoming you onboard.

about us

Our Commitment to Auckland

Auckland One Rail proudly operates Auckland’s Metro Rail system on behalf of Auckland Transport.

Auckland is one of the fastest growing cities in Australasia and is now home to almost 1.7 million people. The size and scale of Auckland’s growth has seen unprecedented demand for public transport, with patronage in the five years to 2017 increasing at triple the rate of population growth.

Auckland One Rail comprises global leaders in public transport, with demonstrated capability to partner with governments and public transport authorities to transform networks and achieve broader transport strategies. We are well-placed to partner long-term with Auckland Transport (AT) to bring world class rail to Auckland.

Our approach to delivering world class rail is founded on five key pillars.

What people say about us.

“I just wanted to share with you that I was on the Western Line train service from Avondale to Newmarket and your member of staff who controls the doors made a lovely announcement letting us know about changes to the services over the next two days and then just wished everyone a good day but made a good story out of it! He really lifted everyone’s spirits in the carriage I was in and most people (who hadn’t earphones in) got off the train laughing and smiling following his announcement! This is my second time on a train service with this staff member and each time, he has made my day!”

“Thank you for the excellent service on Friday with the trains to and from Eden Park for Coldplay. We really appreciated the ease of getting to Kingsland Station and after the concert we thought the staff organising and assisting everyone were excellent – not an easy job with such big crowds. It didn’t take long to get on a train back to Britomart (Waitematā Station). Cheers from a couple from Dunedin.”

“Auckland One Rail Train Manager was very friendly to us on Saturday onboard the train when we caught the train from Manukau. We really enjoyed our train ride to and from the city as we travelled on AM945 electric train to and from Britomart (Waitematā Station) all the way to Manukau and we had a great experience as we love traveling on AT electric trains.”

Customer First Approach

Customer First is taking care of, supporting, and looking out for others. At Auckland One Rail we take a Customer First approach to ensure we meet the unique needs of our rail customers.

To enable our team to deliver on this promise, we apply a set of Customer First Service Design Principles to every aspect of our operations.