“I just wanted to share with you that I was on the Western Line train service from Avondale to Newmarket and your member of staff who controls the doors made a lovely announcement letting us know about changes to the services over the next two days and then just wished everyone a good day but made a good story out of it!  He really lifted everyone’s spirits in the carriage I was in and most people (who hadn’t earphones in) got off the train laughing and smiling following his announcement!  This is my second time on a train service with this staff member and each time, he has made my day!”

“Thank you for the excellent service on Friday with the trains to and from Eden Park for Coldplay.  We really appreciated the ease of getting to Kingsland Station and after the concert we thought the staff organising and assisting everyone were excellent – not an easy job with such big crowds. It didn’t take long to get on a train back to Britomart (Waitematā Station). Cheers from a couple from Dunedin.”

“Auckland One Rail Train Manager was very friendly to us on Saturday onboard the train when we caught the train from Manukau. We really enjoyed our train ride to and from the city as we travelled on AM945 electric train to and from Britomart (Waitematā Station) all the way to Manukau and we had a great experience as we love traveling on AT electric trains.”