Contact Us

Find us

Support Office

for visitors and deliveries

Level 6, QBE Building, 125 Queen Street
Auckland 1010

Phone: 09 969 7777

Our reception is open Monday to Friday 8.30am – 4.30pm.
We are closed on weekends and all public holidays.

Postal Address

PO Box 105-355
Auckland 1143

 

Enquiries and Feedback

Please contact Auckland One Rail in relation to: 

  • General Enquiries
  • Lost Property Enquiries
  • Careers at Auckland One Rail

We also value your feedback to enable us to continually improve our services and would therefore love to hear about your experience when travelling with us. All feedback on our services should go through the AT Contact Centre via the link below.

Contact AT

AT Logo

Please contact Auckland Transport for:

  • General train queries and information
  • Timetable information
  • Delays and disruptions
  • Complaints, compliments and general feedback

Phone: 09 366 6400

Website: https://at.govt.nz/about-us/contact-us/

Contact KiwiRail

KiwiRail Logo

 

Please contact KiwiRail for:

  • Level crossing emergencies and faults
  • Blocked railway lines
  • Damaged overhead wires
  • Faulty alarms
  • Faulty barrier arms

Phone: 0800 808 400
Website: https://www.kiwirail.co.nz/contact-us