AOR Office
For visitors and deliveries only.
For customer queries or lost property please see below.
Level 6, QBE Building, 125 Queen Street, Auckland 1010PO Box 105-355, Auckland 1143
For all on-station incidents, please use the Emergency Help Points located on the platforms. In case of emergency, please dial 111.
Media enquiries
Enquiries and Feedback
Please contact Auckland One Rail about:
- General enquiries
- Lost property
- Careers at Auckland One Rail
We also value your feedback to help us continually improve our services. Let us know about your experience when travelling with us.
Auckland Transport
Please contact Auckland Transport for:
- General train queries and information
- Timetable information
- Information about delays and disruptions
- Complaints, compliments and general feedback
Phone: 09 366 6400
KiwiRail
Please contact KiwiRail for:
- Level crossing emergencies and faults
- Blocked railway lines
- Damaged overhead wires
- Faulty alarms
- Faulty barrier arms
Phone: 0800 808 400