About Us

Auckland One Rail

Auckland One Rail proudly operates Auckland’s Metro Rail system on behalf of Auckland Transport.

Auckland One Rail is a 50:50 joint equity partnership between ComfortDelGro Transit and UGL and has responsibility for train operations including provision of drivers and other train staff, development of timetables, station operations and maintenance, security, customer facing activities, and management of the Auckland Network Access Agreement and KiwiRail interface. In addition, rolling stock maintenance will be delivered by Auckland One Rail from 2025.

CDGT’s parent, CDG, is one of the world’s largest multi-modal passenger transport providers, with a footprint in seven countries, more than 24,000 employees and annual turnover in 2020 of NZ$3.4 billion. CDG, through its subsidiary SBS Transit, is the operator and maintainer of two Singapore mass rapid transit lines and a light rail system.

UGL, is Australia’s largest supplier of outsourced rail asset management and rolling stock maintenance services, with a fleet of more than 2000 rail vehicles across its Australian rolling stock maintenance contracts. UGL is also a consortium partner in Metro Trains Melbourne, Metro Trains Sydney, Canberra light rail and the operator of the Adelaide light rail system.

Our Commitment to Auckland

Our approach to delivering world class rail is founded on five key pillars.

Partnership​

A genuine and close working partnership

Customer First​

Always putting customers first​

Always putting customers first​

A step change in operational performance​

Growth​

Creating a network that supports and facilitates growth​

Sustainability​

Creating a sustainable legacy and social value

Customer First
Manaaki Approach

Manaaki is Te Reo Māori for taking care of, supporting, and looking out for others and at Auckland One Rail we take a Customer First | Manaaki approach to ensure we meet the unique needs of our rail customers.  

To enable our team to deliver on this promise, we apply a set of Customer First Service Design Principles to every aspect of our operations.