Customer First – Manaaki

Manaaki

Manaaki is Te Reo Māori for taking care of, supporting, and looking out for others and at Auckland One Rail we take a Customer First | Manaaki approach to ensure we meet the unique needs of our rail customers.

To enable our team to deliver on this promise, we apply a set of Customer First Service Design Principles to every aspect of our operations.

SAFE
RELIABLE
SUSTAINABLE

Safety is our No1 priority. Providing reliability in everything will do provides assurance to our customers. As a sustainable business we will enhance the environment, social, cultural and economic wellbeing of Auckland.

LISTEN
CONNECT
COLLABORATE

We will listen to our customers and enable the community and stakeholders to collaborate with us on service improvements and be actively involved in the communities we serve.

SEAMLESS
SIMPLE
JOURNEYS

Our services will be seamless and simple. We will make it easy for our customers to move around Auckland, move across various modes and without barriers to access. Our services will be integrated and accessible to all.

ALWAYS DELIVER
ALWAYS IMPROVE

We will always deliver on our promises to our customers and community. We will draw on the global expertise of our JV partners while leveraging the diversity of our local people and stakeholders to continuously improve.