Lost Property

Our lost property office is situated in the former AT Ticket Booth adjacent to the Takutai Square Gateline on Level B1 of Britomart Train Station.  We are open from Monday to Friday 9am to 5pm and closed on weekends and public holidays. 

If you have lost any property on our services or at stations, please either phone 09 969 7777, email us at lostproperty@aucklandonerail.co.nz or fill out the below form . We will make every effort to recover your property from train services so that it can be returned to you as soon as possible.

In order to help us find your lost property, please provide the following information: