Customer First is taking care of, supporting, and looking out for others. At Auckland One Rail, we take a Customer First approach to ensure we meet the unique needs of our rail customers.
To enable our team to deliver on this promise, we apply a set of Customer First Service Design Principles to every aspect of our operations.
SAFE
RELIABLE
SUSTAINABLE
Safety is our No1 priority. Providing reliability in everything will do provides assurance to our customers. As a sustainable business we will enhance the environment, social, cultural and economic wellbeing of Auckland.
LISTEN
CONNECT
COLLABORATE
We will listen to our customers and enable the community and stakeholders to collaborate with us on service improvements and be actively involved in the communities we serve.
SEAMLESS
SIMPLE
JOURNEYS
Our services will be seamless and simple. We will make it easy for our customers to move around Auckland, move across various modes and without barriers to access. Our services will be integrated and accessible to all.
ALWAYS DELIVER
ALWAYS IMPROVE
We will always deliver on our promises to our customers and community. We will draw on the global expertise of our JV partners while leveraging the diversity of our local people and stakeholders to continuously improve.
SAFE
RELIABLE
SUSTAINABLE
Safety is our No1 priority. Providing reliability in everything will do provides assurance to our customers. As a sustainable business we will enhance the environment, social, cultural and economic wellbeing of Auckland.
LISTEN
CONNECT
COLLABORATE
We will listen to our customers and enable the community and stakeholders to collaborate with us on service improvements and be actively involved in the communities we serve.
SEAMLESS
SIMPLE
JOURNEYS
Our services will be seamless and simple. We will make it easy for our customers to move around Auckland, move across various modes and without barriers to access. Our services will be integrated and accessible to all.
ALWAYS DELIVER
ALWAYS IMPROVE
We will always deliver on our promises to our customers and community. We will draw on the global expertise of our JV partners while leveraging the diversity of our local people and stakeholders to continuously improve.
Our Commitment to Auckland
Auckland is one of the fastest growing cities in Australasia and is now home to almost 1.7 million people. The size and scale of Auckland’s growth has seen unprecedented demand for public transport, with patronage in the five years to 2017 increasing at triple the rate of population growth.
Auckland One Rail comprises global leaders in public transport, with demonstrated capability to partner with governments and public transport authorities to transform networks and achieve broader transport strategies. We are well-placed to partner long-term with Auckland Transport (AT) to bring world class rail to Auckland.
Our approach to delivering world class rail is founded on five key pillars.
Partnership
A genuine and close working partnership
Customer First
Customer First
Operational Excellence
A step change in operational performance
Growth
Creating a network that supports and facilitates growth
Sustainability
Creating a sustainable legacy and social value
These commitments are enabled through our delivery strategies, which provide the foundation for our solution.
Meanwhile, our 'One Safety' Culture and Framework is a visible and integral part of the way we do business each day.
Our Delivery Strategies
Supporting Delivery of the Regional Public Transport Plan 2028
Leveraging International Rail and Public Transport Capability and Expertise
Enabling and Empowering our People
Driving Continuous Improvement and Innovation
Embedding Project Management Specialists
Delivering a Sustainable Future
Have Questions? Get in touch!
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