Customer First means taking care of, supporting, and looking out for others.
At Auckland One Rail, we take a Customer First approach to ensure we meet the diverse needs of our rail customers.
To enable our team to deliver on this promise, we apply a set of Customer First Service Design Principles to every aspect of our operations.
SAFE
RELIABLE
SUSTAINABLE
Safety is our number one priority. Reliability in everything will do gives assurance to our customers. As a sustainable business we will enhance the environment, social, cultural and economic wellbeing of Auckland.
LISTEN
CONNECT
COLLABORATE
We will listen to our customers and enable the community and stakeholders to collaborate with us on service improvements. We will be actively involved in the communities we serve.
SEAMLESS
SIMPLE
JOURNEYS
Our services will be seamless and simple. We will make it easy for our customers to move around Auckland, move across various transport modes and without barriers to access. Our services will be integrated and accessible to all.
ALWAYS DELIVER
ALWAYS IMPROVE
We will always deliver on our promises to our customers and community. We will draw on the global expertise of our joint venture partners while leveraging the diversity of our local people and stakeholders to continuously improve.
SAFE
RELIABLE
SUSTAINABLE
Safety is our number one priority. Reliability in everything will do gives assurance to our customers. As a sustainable business we will enhance the environment, social, cultural and economic wellbeing of Auckland.
LISTEN
CONNECT
COLLABORATE
We will listen to our customers and enable the community and stakeholders to collaborate with us on service improvements. We will be actively involved in the communities we serve.
SEAMLESS
SIMPLE
JOURNEYS
Our services will be seamless and simple. We will make it easy for our customers to move around Auckland, move across various transport modes and without barriers to access. Our services will be integrated and accessible to all.
ALWAYS DELIVER
ALWAYS IMPROVE
We will always deliver on our promises to our customers and community. We will draw on the global expertise of our joint venture partners while leveraging the diversity of our local people and stakeholders to continuously improve.