Find Us
Support Office
for visitors and deliveries.
For customer queries please see Auckland Transport link below
Postal Address
PO Box 105-355
Auckland 1143
Contact Us
General Enquiries
Enquiries and Feedback
Please contact Auckland One Rail in relation to:
- General Enquiries
- Lost Property Enquiries
- Careers at Auckland One Rail
We also value your feedback to enable us to continually improve our services and would therefore love to hear about your experience when travelling with us. All feedback on our services should go through the AT Contact Centre via the link below.
Enquiries and Feedback
Please contact Auckland One Rail in relation to:
- General Enquiries
- Lost Property Enquiries
- Careers at Auckland One Rail
We also value your feedback to enable us to continually improve our services and would therefore love to hear about your experience when travelling with us. All feedback on our services should go through the AT Contact Centre via the link below.
Auckland Transport
Please contact Auckland Transport for:
- General train queries and information
- Timetable information
- Delays and disruptions
- Complaints, compliments and general feedback
Phone: 09 366 6400
KiwiRail
Please contact KiwiRail for:
- Level crossing emergencies and faults
- Blocked railway lines
- Damaged overhead wires
- Faulty alarms
- Faulty barrier arms
Phone: 0800 808 400
Auckland Transport
Please contact Auckland Transport for:
- General train queries and information
- Timetable information
- Delays and disruptions
- Complaints, compliments and general feedback
Phone: 09 366 6400
Website: https://at.govt.nz/about-us/contact-us/
KiwiRail
Please contact KiwiRail for:
- Level crossing emergencies and faults
- Blocked railway lines
- Damaged overhead wires
- Faulty alarms
- Faulty barrier arms
Phone: 0800 808 400
Website: https://www.kiwirail.co.nz/contact-us