Find us
Support Office
for visitors and deliveries
Level 6, QBE Building, 125 Queen Street
Auckland 1010
Phone: 09 969 7754
Our reception is open Monday to Friday 8.30am – 4.30pm.
We are closed on weekends and all public holidays.
Postal Address
PO Box 105-355
Auckland 1143
Enquiries and Feedback
Please contact Auckland One Rail in relation to:
- General Enquiries
- Lost Property Enquiries
- Careers at Auckland One Rail
We also value your feedback to enable us to continually improve our services and would therefore love to hear about your experience when travelling with us. All feedback on our services should go through the AT Contact Centre via the link below.
Contact AT
Please contact Auckland Transport for:
- General train queries and information
- Timetable information
- Delays and disruptions
- Complaints, compliments and general feedback
Contact KiwiRail
Please contact KiwiRail for:
- Level crossing emergencies and faults
- Blocked railway lines
- Damaged overhead wires
- Faulty alarms
- Faulty barrier arms
