Any work being done on or around trains and the rail network must be done safely and without disrupting services. This includes filming and photography on or around train stations and onboard trains.
When working in or near our operational areas, including stations and facilities, you will require an AOR Permit to Work or Access Authority, and potentially other authorisations and permits from Auckland Transport and/or KiwiRail.
You must have received authorisation before starting the work.
In general, the rail corridor (the land that the rail tracks run along) is out of bounds to the public to ensure everyone’s safety, and no one is authorised to enter train stations, facilities or the rail network at any time to undertake work, unless:
- Appropriate safe working method has been identified and appropriate protections have been arranged as per the relevant scope and work instruction or safe work method statement, and
- They are appropriately qualified and/or certified, and
- They are authorised to do so and have the required permits, or
- They are required to do so in an emergency.
Who to contact for a permit
- If your enquiry relates to infrastructure works including on train track, signals, overhead lines or traction power supply, please contact KiwiRail.
- For all emergency access on the rail network, please contact KiwiRail Train Control on 0800 808 400.
- Apply to Auckland One Rail if your work or project relates to:
- train stations
- platforms at stations
- EMU depots
- other Auckland metro rail facilities
- onboard trains.
If you are unsure whether you need a work permit or access authority or who to approach for one, ask us at permits@aucklandonerail.co.nz
What type of permit do you need?
- For access only (e.g. photography, filming, other activations) you need an Access Authority – these take a minimum of 10 working days to process.
Email: permits@aucklandonerail.co.nz
- To carry out repairs, maintenance, or undertake development work or other physical changes to the location, you need a Permit to Work – these take a minimum of 14 working days to process after all information has been submitted. This process is outlined below.
Our other rail partners may require longer to process permits, so plan well in advance.
Apply for a permit to work
The process is explained in these video modules.
Before you apply for a Permit to Work for the first time, you must be registered as a Work Planner.
Note: It may take up to 12 hours for access to the PTW system to be to be granted.
If you are already registered as a Work Planner, or when your new registration has been approved, you will be able to Log in to the Permit to Work system.
For a prompt approval, please make sure you provide all the relevant information.
Note: Receipt of your Permit to Work request will be acknowledged within two business days.
For assistance with a Work Planner registration or Permit to Work application, please contact permits@aucklandonerail.co.nz
Emergency Access
- For emergency access to a station, please contact our Station Control Centre on (09) 558 0800 or permits@aucklandonerail.co.nz
- For emergency access to the track, please contact KiwiRail Train Control on 0800 808 400
Safe working around the corridor
Everyone, when on or near the track, must:
- Wear the minimum approved PPE (high-vis clothing, safety boots), and anything additional required for the intended work.
- Behave responsibly.
- Be Fit to Work, which includes not being under the influence of drugs and/or alcohol.
- Follow the instructions of the Rail Protection Officer (RPO – an approved ‘competent person’ appointed to provide a level of protection and supervision).
- Take care of their own safety and the safety of others.
- Observe the Minimum Approach Distance (MAD) when working near the overhead line.
- Follow the mandatory safety controls when working within the Minimum Approach Distance of Overhead Line.
- Report any incidents, hazards or breaches to AOR’s Station Control Centre (09) 558 0800.
