AOR-Conditions-of-Carriage

Metro Rail Information

For all information regarding Auckland’s Metro Rail operations including Journey Planner, AT Hop info, timetables, and service announcements, please visit the Auckland Transport website.

Click here for the Conditions of Carriage

Accessibility – Accessible for all

Auckland One Rail is a member of the Public Transport Accessibility Group (PTAG), and together with Auckland Transport and other PTAG members, strive to make public transport a positive experience for all our users. Auckland Transport has provided some useful accessibility travel information for rail users on their website.

Visit AT Accessibility Travel website

AT Rail Network Closures

KiwiRail and Auckland Transport are upgrading the Auckland rail network. During these upgrades, please visit the AT website for Planned Rail Closures and rail bus replacement timetables

Visit AT Planned Rail Closures website

KiwiRail Rail Network Rebuild

KiwiRail’s Rail Network Rebuild (RNR) is an upgrade of the Auckland rail network one section at a time, to bring you more frequent services and faster journeys.

A significant amount of work has been completed and the Rail Network Rebuild is now entering its final stages. The rebuild replaces old foundations under tracks and upgrades drainage, allowing more reliable train journeys and helps prepare the network for City Rail Link.

For more information visit: https://at.govt.nz/bus-train-ferry/train-services/rail-network-rebuild/

Or: https://www.kiwirail.co.nz/our-network/our-regions/amp/rail-network-rebuild/

Conditions of Carriage

Our Conditions of Carriage specify our responsibilities, as well as those of our customers, in relation to travelling on the Auckland Metro rail network.

These are available AOR-Conditions-of-Carriage-28 August 2024.

Have Questions? Get in touch!

Travel Information